Refund Policy of BasicRootery
Last Updated: March 1, 2023
Thank you for dining with BasicRootery and visiting our website basicrootery.click. We appreciate your business and want to ensure that you have a satisfying experience. Our refund policy, outlined below, applies to all purchases made online at basicrootery.click or at our restaurant located in London, 43 Bedford Street, Westminster, WC2E 9HA, United Kingdom.
Order Cancellation
You may cancel your order for a full refund if the cancellation is made before the order has started being prepared. Due to the nature of our business, once preparation has begun, we can no longer cancel the order. To cancel an order, please call us directly at +44 20 7946 0958.
Incorrect or Unsatisfactory Orders
If you receive an order that is incorrect or unsatisfactory, please contact us immediately at +44 20 7946 0958. We will assess the situation and, if necessary, offer a replacement, credit, or refund. We may ask you to return the unsatisfactory food for inspection, and a refund will only be issued if it is clear that the food was not made to our standards.
Refunding Your Purchase
Refunds will be issued to the original method of payment within 7 to 10 business days of the claim. The refund amount will include the cost of the food but exclude delivery charges, where applicable, unless the delivery service failed to satisfy the terms of service delivery.
In situations where a credit towards future purchases is offered, the credit will expire one year from the date of issue. The credit is non-transferable and can only be used at BasicRootery for purchasing food and non-alcoholic beverages like soda or lemonade.
Non-Refundable Items
There are no refunds for gift cards, promotional items, or special offers that are stated as non-refundable.
Refund Limitations
We reserve the right to limit or deny refund requests if there is evidence of fraud, abuse of our refund policy, or violations of our terms of service. Frequent refund requests from a single customer may also be subject to limitation.
Contact Us
If you have any questions or concerns about your order or this refund policy, please contact us directly at +44 20 7946 0958. We are committed to providing the best customer service and resolving any issues promptly.
Policy Modifications
BasicRootery may revise this refund policy from time to time. Any revisions will be effective immediately upon posting on our website basicrootery.click. Your continued patronage after such changes will constitute your acknowledgment and agreement to the modified policy.
Thank you for choosing BasicRootery. We look forward to serving you again soon!